Wholesale Finds Spreadsheet
Integrate AI chatbots to handle frequently asked questions and provide immediate responses. This reduces the load on human agents and speeds up the overall response time.
Use an efficient ticketing system to prioritize and route customer queries. Ensure that high-priority tickets are escalated to the appropriate department.
Automate email responses to acknowledge receipt of customer inquiries and provide estimated response times, so the customers know their issues are being addressed.
Offer various channels like live chat, email, and social media support. This gives customers the freedom to choose the channel they are most comfortable with.
Regularly train staff on customer service best practices and the new features of the platform. This keeps the team updated and capable of handling queries efficiently.