With the rapid development of e-commerce, the logistics delivery system has become a critical factor in determining customer satisfaction. This study focuses on comparing the timeliness and accuracy of logistics delivery between purchasing agent platforms and traditional e-commerce shopping platforms.

Introduction

In recent years, purchasing agent platforms have gained popularity due to their ability to provide access to international products. However, these platforms often face challenges related to longer delivery times and customs clearance. On the other hand, traditional e-commerce platforms usually offer more standardized and faster delivery services. This research aims to explore the differences in logistics performance between these two types of platforms.

Methodology

The study was conducted using a mixed-method approach. Data were collected from 500 customers who have used both purchasing agent platforms and traditional e-commerce platforms. Surveys were conducted to measure customer satisfaction regarding delivery timeliness and accuracy. Additionally, interviews were carried out with logistics managers from both types of platforms to gain insights into the operational challenges.

Findings

Timeliness

The findings reveal that traditional e-commerce platforms generally offer faster delivery times compared to purchasing agent platforms. On average, e-commerce platforms deliver goods within 3-5 days, while purchasing agent platforms take 10-15 days due to the complexity of international shipping and customs procedures.

Accuracy

In terms of delivery accuracy, both platforms performed well, but traditional e-commerce platforms had a slight edge. Mis-deliveries or errors in order fulfillment were found to be less frequent in e-commerce platforms, with an error rate of 2% compared to 5% in purchasing agent platforms.

Discussion

The results indicate that while purchasing agent platforms provide access to a wider range of products, they face significant challenges in maintaining timely and accurate deliveries. Traditional e-commerce platforms, benefiting from established logistics networks, are able to provide more reliable delivery services.

Conclusion

This research highlights the importance of improving logistics infrastructure in purchasing agent platforms to enhance delivery timeliness and accuracy. Although these platforms offer unique advantages, addressing their logistical inefficiencies is crucial to sustaining customer satisfaction and competitiveness.