Hoobuy is a leading platform that specializes in assisting customers to purchase high-value goods from international markets. Recognizing the risks associated with the transportation of expensive items, Hoobuy offers comprehensive insurance services to ensure peace of mind for its users. This article outlines Hoobuy's insurance provisions and the claims process.

Insurance Coverage

Hoobuy's insurance service covers a range of high-value purchases including electronics, luxury goods, and other valuable commodities. The coverage includes:

• Theft
• Damage during transit
• Loss during delivery
• Customs seizure

It is important to note that the insurance coverage applies from the moment the item is shipped until the point of delivery to the customer.

Enrolling in Insurance

To enroll in Hoobuy's insurance service, customers must:

1. Indicate their interest in purchasing insurance at the checkout phase of their order.
2. Include the total value of their purchase, which will be used to calculate the insurance premium.
3. Confirm their selection and complete the payment process, which includes the insurance fee.

Making a Claim

In the unfortunate event of damage, theft, or loss, Hoobuy's customers can initiate a claim by following these steps:

1. Within 48 hours of receiving the goods, the customer must inspect the package and report any issues to Hoobuy's customer service.
2. Document the problem with photos and a detailed description of the incident. Additional documentation such as the shipping invoice and packing list should also be provided.
3. Submit the claim through Hoobuy’s online claims portal along with all necessary documents for review.
4. Once submitted, Hoobuy's claims department will assess the documentation and determine the validity of the claim based on the terms and conditions of the insurance policy.
5. If the claim is approved, Hoobuy will process a reimbursement directly to the customer’s account or replace the goods, depending on the decision and customer’s preference.

Conclusion

Hoobuy prioritizes customer satisfaction by covering potential risks associated with the purchase and delivery of high-value items through its insurance service. By offering a direct and clear claims process, Hoobuy ensures that any problems encountered do not financially burden its customers, thereby reinforcing trust and reliability in its services.